Shipping, Returns & Refunds

Last Updated: June 27, 2025

1. Introduction

Thank you for shopping at sonidosrec.com, operated by Sonidos Records LLC. This Shipping, Returns & Refunds policy outlines our procedures for delivering products, handling returns, and processing refunds for purchases made through our website. If you have any questions, please contact us at support@sonidosrec.com.

2. Shipping Policy

We aim to deliver your order promptly and securely. Below are the details of our shipping process:

Shipping Locations: We ship to addresses within the United States and internationally to select countries. Customers are responsible for all delivery fees, including shipping costs, customs duties, taxes, and any additional charges imposed by the destination country.
Processing Time: Orders are typically processed within 2-3 business days. Custom or pre-order items, such as embroidered merchandise, may require 5-7 business days for processing.
Shipping Methods: We use trusted carriers like USPS, UPS, DHL, or FedEx for domestic and international shipments. Domestic shipping typically takes 3-7 business days within the U.S. International shipping times vary (typically 7-21 business days) depending on the destination and customs processing.
Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. For international orders, customers are responsible for all associated fees, including customs duties and taxes. Free shipping may be offered for select domestic promotions or orders over a certain amount.
Order Tracking: Once your order ships, you will receive a confirmation email with a tracking number to monitor your package’s progress. Note that tracking may not be available for some international destinations.

Sonidos Records LLC is not responsible for delays caused by carriers, customs processing, weather, or other unforeseen circumstances. If your order is lost or damaged during shipping, contact us at support@sonidosrec.com within 7 days of the expected delivery date.

3. Returns Policy

We want you to be satisfied with your purchase. Returns are accepted under the following conditions:

Eligibility: Returns are accepted for physical products (e.g., vinyl records, merchandise) within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as received.
Non-Returnable Items: Digital products (e.g., music downloads, streaming access) and custom-made items (e.g., embroidered hats) are not eligible for return unless defective or damaged.
Return Process: To initiate a return, email support@sonidosrec.com with your order number, the item(s) you wish to return, and the reason for the return. We will provide a return authorization and shipping instructions.
Return Shipping: Customers are responsible for return shipping costs, including any international shipping fees, customs duties, or taxes, unless the item is defective or was sent in error. We recommend using a trackable shipping method.

4. Refunds Policy

Refunds are processed as follows:

Eligibility: Refunds are available for eligible returns received and inspected by Sonidos Records LLC. Refunds for defective or incorrect items will be issued promptly upon verification.
Refund Process: Once your return is received and approved, we will issue a refund to your original payment method within 5-7 business days. Shipping costs, including international duties and taxes, are non-refundable unless the return is due to our error.
Digital Products: Refunds for digital products are only issued if the product is defective (e.g., a corrupted file) or was not as described. Contact us to resolve such issues.

If you experience issues with your purchase, please reach out to support@sonidosrec.com for assistance.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at support@sonidosrec.com within 7 days of delivery with photos of the item and packaging. We will provide a replacement or refund, including return shipping costs, at our discretion.

6. Modifications to This Policy

Sonidos Records LLC reserves the right to update this Shipping, Returns & Refunds policy at any time. Changes will be effective upon posting on sonidosrec.com. It is your responsibility to review this page periodically.

7. Governing Law

This Shipping, Returns & Refunds policy is governed by the laws of the State of Florida, United States. Any disputes will be resolved in the competent courts of Orlando, Florida.

8. Contact

For questions or assistance with shipping, returns, or refunds, please contact us at: support@sonidosrec.com.